Head of Ecommerce for Luxury Independent Fashion brand in London

Full time

London

Posted 6 months ago

The brand

This is an exciting opportunity to join a highly-regarded, independent, luxury female fashion brand in the heart of London.

On a mission to deliver exquisite luxury fashion that is attainable for all, this is a brand that is adored wide selection of A-Listers.

About the role

They are looking for an ambitious Head of Ecommerce to join their existing team and help support significant digital and brand growth by supporting a team of executives whilst also executing certain areas themselves.

The Head of Ecommerce role will be a critical part of the team. The right person will run the department and closely manage the day-to-day of the existing Shopify Plus stores.

The team is smaller in size, and so as Head of Department you’ll still need to wear multiple hats and be prepared to be hands on.

This person will ultimately own all trading activity, whilst pushing growth initiatives and much more. Key responsibilities can be seen below.

  • Take day-to-day ownership of the Shopify Plus websites.

  • Building out long-term plans to grow the ecommerce department whilst setting long-term goals for the team.

  • Work to define a detailed ecommerce roadmap.

  • Oversee all digital marketing activity.

  • Manage a team of two eCommerce Executives.

  • Governing all aspects of content and the front-end of the website

  • Work with other key stakeholders to plan launches and campaigns (on-site aspects)

  • Full ownership of development activities and any maintenance tasks

  • Overlook UX and CRO activity – with a view to delivering best-in-class, end-to-end customer experience across all touchpoints

  • Ownership of internal online-focused projects (e.g. checkout optimisation, internationalisation / localisation work, product data enrichment, reporting projects etc)

  • Planning and management of trading and merchandising activity – delivering and ownership of a trade plan and trade report

  • Lead eCommerce meetings

  • Manage all eCommerce third-party technologies (Shopify Plus, payment providers, search, VM tool etc)

  • Work closely with everybody involved in the supply chain/logistics teams

  • Manage customer service team and activity

Candidate Requirements

  • Client-side e-commerce experience – preferably at least 5 years

  • Shopify / Shopify Plus experience desirable

  • Good understanding of core digital marketing channels (paid channels, email, SEO)

  • Good hands-on experience with analytics tools and drawing trends and insights

  • Ideally some level of trading + reporting background / experience

  • Experience of managing development teams or agencies

  • Experience in leading optimisation projects (either directly or via third parties) – planning and conceptualizing testing / CRO activity etc.

 

Personality

  • Great communicator – both verbal and written

  • Capable of owning projects and tasks from concept to completion

  • Capable of working independently and within a team

  • Organised and able to manage multiple projects

  • Composed and level-headed

Salary

65k-95k

To apply, please email james@withfrontier.com.

 

To apply, email me at James@withfrontier.com.