Five Years. One Trusted Partner.
We’ve worked with Heal’s for the past five years, supporting the business across a range of hires within its eCommerce, digital performance and creative teams.
During that time, we’ve worked closely with Head of eCommerce Mark Hammond, helping him find specialists across everything from eCommerce trading and Shopify through to performance marketing and graphic design.
Despite the roles requiring very different skillsets, we’ve maintained an average time-to-hire of just 15 days.
- eCommerce
The Client
- eCommerce
Founded in 1810, Heal’s is one of Britain’s most iconic furniture and interior design brands. For the past five years, we’ve partnered with Head of eCommerce Mark Hammond, supporting the growth of his digital team through specialist hires across eCommerce, performance marketing and design.
The Challenge
The interesting part of working with Heal’s has been that no two briefs have been quite the same.
An eCommerce Trading Manager requires a very different skillset to a Graphic Designer. A Shopify-focused eCommerce hire brings different technical requirements again, while Performance Marketing opens up an entirely different candidate market.
But there has been a consistent thread running through every search.
Heal’s is an established, design-led consumer brand, so technical capability alone isn’t enough. The people joining need to understand the commercial realities of eCommerce while also appreciating the importance of brand, customer experience and design.
For eCommerce hires, that has meant finding people who can combine platform and trading knowledge with genuine commercial thinking. For Performance Marketing, it has meant specialists who understand that acquisition ultimately needs to translate into profitable eCommerce growth. And for creative hires, the challenge has been finding people with the design quality to represent a brand with more than 200 years of heritage, while still understanding the demands of a modern digital retail environment.
Different roles. Different candidate markets. But the same requirement: finding people who can operate at the standard expected of the Heal’s brand.
How We Got to Work
Having worked in eCommerce environments during my previous career as a marketer, I already had an extensive network of strong eCommerce-focused marketers and digital specialists to draw from.
For each brief, we worked closely with Mark to understand exactly what he needed, then identified and approached the people within our network and the wider market who we felt were the strongest match.
The profiles naturally changed from search to search. A Shopify-focused eCommerce Manager required a very different background to an eCommerce Trading Manager, Performance Marketer or Graphic Designer.
But the approach remained consistent: understand exactly what Heal’s needed, identify the strongest targets and go for them.
Having worked with Mark and Heal’s for five years, that understanding has only become stronger, allowing each new search to get moving quickly.
The Result
Across our five-year relationship, every role we’ve worked on with Heal’s has been successfully filled, spanning eCommerce, trading, performance marketing and creative.
More importantly, we’ve consistently been able to move quickly. Across all those searches, the average time-to-hire has been just 15 days.
What started as support on individual hires has developed into a longstanding recruitment relationship with Mark and the wider Heal’s team. Five years later, we continue to work together whenever new requirements emerge across eCommerce and digital.
Five years. Multiple specialist hires. Every role filled. Average time-to-hire: 15 days.
Facing a similar hiring challenge?
We specialise in recruitment across SEO & AEO, Paid Media, Digital PR, Growth Marketing, eCommerce and SaaS Marketing.
Results That Speak For Themselves
A selection of successful hires and long-term partnerships across the digital marketing industry.
- Agencies
From the UK to the Gold Coast
Edge Marketing is an Australian marketing agency on the Gold Coast.
Co-founder Rohan Dwyer was looking for a Head of SEO who could take ownership of the agency’s SEO department, shape its SEO proposition and drive the service line forward.
- Agencies
Seven Years. 17 Hires. One Future MD.
Reboot is an independent digital marketing agency specialising in Search, Digital PR and Paid Media.
Our relationship with the agency developed over seven years, meaning we were able to support the business as its hiring requirements evolved.
That included finding specialist practitioners across SEO and Paid Media, commercial Growth hires and, eventually, senior leaders capable of taking significant responsibility for the direction and operation of the agency.
As the business grew, the hires became increasingly strategic.
Two searches in particular would ultimately help shape Reboot’s senior leadership team: Director of Growth and Director of Operations.
- Agencies
Putting a Leader Behind Mediavision’s Growth
Mediavision is an established independent digital agency, working with ambitious brands across Search and digital performance.
Having built a successful agency and strong client base over more than a decade, the business was ready to put greater senior ownership around growth.
Until this point, responsibility for winning new business and growing the agency had been shared across the senior team. The next stage required someone who could take proper ownership of it.
This wasn’t simply about hiring a salesperson.
Mediavision wanted someone who could work across the entire agency, bringing together sales, new business, marketing, positioning and brand visibility into a coherent growth strategy.
- eCommerce
Finding an SEO Who Speaks Sneaker
The Sole Supplier is one of the UK’s leading footwear and streetwear platforms, helping sneaker fans discover the latest releases, news and trends from some of the biggest brands in the world.
The business has grown significantly, building a highly engaged audience alongside a team with a genuine passion for the space.
That culture was particularly important to them.
This isn’t a business where people simply happen to work in footwear and streetwear. The team genuinely lives and breathes the product outside of work, and preserving that as the company grows is a major priority.
SEO was already an important acquisition channel and The Sole Supplier had an external agency supporting its activity. The next step was to bring somebody senior enough in-house to take proper ownership of the channel.
- Agencies
Taking the Weight Off the Founder
Tacomi is a specialist Search agency with deep expertise across SEO, technical SEO and the evolving AEO landscape.
We had already been working with founder Chad Conlon and the team when they approached us about one of the most important hires they were about to make to date.
The agency was already operating at a very high technical level, but Chad remained heavily involved in the day-to-day. The next stage of growth required someone senior enough to take genuine ownership from him, without compromising the quality of work that had helped Tacomi build its reputation.
- Agencies
From First Hires to Future Leaders
NOVOS is a specialist eCommerce Search agency, helping ambitious retailers and challenger brands drive organic growth through SEO, Digital PR, content and wider Search.
Its eCommerce focus is fundamental to the business – it’s not a generalist agency with an eCommerce offering. Years of specialisation have created a highly knowledgeable team capable of solving increasingly complex Search challenges across platforms, markets and categories.
That makes NOVOS an exciting place for ambitious Search marketers – and a challenging place to recruit for. But that’s what I do.
Explore Anonymised Profiles of the Top Talent in Our Network
These talented individuals are looking for their next opportunity. If any profiles pique your interest, let us know!